Saturday, November 26, 2005

Contacting Us

During this busiest of all seasons, if you have a questions about your order, or need to return something, please contact us via email. Sometimes for out-of-country emails, I know that our server rejects the mail due to hacking filters. For those occasions we have a sure method which is at our website on our Contacts page. (Bottom of each and every page.)

For returns, please visit our website for details. You absolutely must return a copy of the order with the items marked. Sometimes we get packages with only beads inside and the occasional envelope which has gone through the US mail sorter machine and arrives empty of anything. A return of beads without the SKU and Order number takes time and ultimately adds to the cost of beads for everyone.

If you have a problem with your order, please email (same as above).

We prefer orders placed on the web over Phone Orders and faxes. Orders placed on the web will be processed first over phone orders/faxes as they are downloaded twice daily and automatically are ready for picking and packing.
Thanks for your help.

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